Before we sign, please talk me through how the management will work after handover. I would like to know who my main contact will be, who covers them and how you handle an urgent problem outside usual working hours.

Please send the service scope and full charging schedule. Talk me through how a repair would be authorised, progressed and checked, including what happens if it cannot be completed at the first visit. I would also like to see an example owner update with private details removed.

Please confirm what we should each do during the first month and how we will review the arrangement. I would also like to understand the notice, access and records handover arrangements if either of us ends the agreement.