PROPERTY REPAIR BRIEF

Property reference
Add the property reference and area. Share the full address privately with the selected trade.

What has happened
Describe the symptom, when it started and whether it has happened before. Include the make, model and error code if available.

What the property needs
Please diagnose the cause and quote for a lasting repair. Explain any replacement option separately. Do not treat an attendance visit as a completed repair.

Timing and access
Confirm the appointment, realistic completion date and any booking deadline. Agree authorised access privately. Keep keys, codes and guest details out of this general brief.

Price and authority
State the attendance or diagnostic charge first, whether it is credited against the work, and the full price including labour, materials, VAT where applicable, travel, parking and disposal. Agree the person who can authorise further work and the limit before starting it.

Please confirm before attending
Confirm that you are competent and appropriately registered for the specific work. Provide business and insurance details, any subcontracting arrangement, parts availability, the proposed method, guarantees and what is excluded. Explain whether the property can safely remain occupied while the work is done. Give an estimate rather than promising a fixed price if the cause is still unknown.

Please record on completion
Record the fault found, work and parts used, functional checks, any remaining defect and the actual completion date. Supply appropriate certificates or test records where required, the itemised invoice and useful photographs that exclude people and private information. Confirm any return visit, guarantee terms and maintenance advice. The duty manager must check the outcome before making the home available again.

Emergency boundary
Immediate danger takes priority over this brief. Follow the appropriate local emergency instructions and use qualified help. Do not ask a guest to investigate gas, wiring or another hazardous fault.

Prepared using UpgradedPM’s Airbnb maintenance guide
https://www.upgradedpm.com/airbnb-maintenance-costs/