OWNER CASE STUDY
One apartment proved the model. Two more followed.
D.K. wanted systems, consistent standards and active local management. The first apartment was a test before two more properties followed.
Year on year revenue
Approximate increase stated by the owner
Portfolio under management
The first apartment was followed by two more
Longest relationship
Time since the first apartment was handed over
BEFORE UPGRADEDPM
The property was working. The ownership experience was not.
The first apartment was being managed with help from an assistant. It worked, but there was no dependable system behind the operation and standards changed according to who was available.
Inconsistent cleaning, missed pricing opportunities and risky bookings were the main concerns. An earlier experience with another manager had also shown how difficult support could become when something went wrong.
D.K. wanted to test a genuinely managed service with one apartment before deciding what should happen to the rest of the portfolio.
WHAT CHANGED
Responsibility moved to one operating team.
UpgradedPM reviewed the existing performance and set out where the first apartment could improve. Fees and responsibilities were clear from the start.
Consistent cleaning and operating standards were introduced, pricing began responding to local demand and the owner gained one place for anything relating to the properties.
Portfolio standards
The same core operating standard now follows each home rather than depending on whoever is available.
Rate improvement
Revenue growth came mainly from stronger rates and a better mix of bookings, not simply filling more nights.
Active local management
The team can intervene at the property when messages and remote monitoring are not enough.
THE RESULT
A measurable outcome and a different relationship with the property.
The owner states that revenue across the properties increased by roughly 13% year on year while occupancy remained broadly similar. Better rates and a stronger booking mix produced the change.
After testing the service with one apartment, D.K. transferred another two. Larger decisions still come to the owner, while the daily operation remains with UpgradedPM.
The owner’s view“They manage the properties with the level of attention I would give them myself.”
INSIDE THE OPERATION
Real homes. Real management.
HOW TO READ THE FIGURES
Revenue and portfolio figures were supplied by the owner. The photography shows representative homes from UpgradedPM’s Bristol collection and is not presented as a one to one identification of the owner’s apartments.
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