Kendall Noyes, a Bristol property owner living away from the city, faced the challenge of managing her first Airbnb property remotely. After negative experiences with traditional lettings agents, she needed a partner she could trust to handle everything professionally whilst she focused on her life elsewhere.
Kendall partnered with Upgradedpm to transform her property management experience. Through their comprehensive approach combining written guidance and in-person support, Upgradedpm provided the professional yet friendly service Kendall needed. Their immediate responsiveness to queries and hands-on management style gave Kendall the confidence to step back completely.
Since partnering with Upgradedpm, Kendall’s property has flourished under professional management. The results speak for themselves, with significant improvements across all key metrics.
Through optimised pricing and booking strategies
Handled efficiently without Kendall’s involvement
Zero stress about property management despite living away from Bristol
“Amazing service, responding always to my many queries immediately. Very hands on. Never made me feel stupid for asking! I have absolute faith in them and have not had any stress with the property in the year they have been managing my property.”
- Kendall Noyes, Bristol Property Owner
During our conversation with Kendall, a property owner managing her first Airbnb from a distance, she shared how Upgradedpm became the trustworthy partner she desperately needed. From overcoming initial hesitations to achieving complete peace of mind, Kendall explained how Upgradedpm transformed her approach to property investment.
Kendall was refreshingly honest about her initial concerns. “Living away from Bristol made it pretty impossible to manage myself,” she explained. “I found it difficult to trust lettings agents through previous experience, and never having done Airbnb before, it was a minefield.” However, Upgradedpm’s approach immediately put her at ease. “Their very comprehensive approach, both written and in person, stood out. Very professional but friendly and honest,” she shared.
What truly sets Upgradedpm apart in Kendall’s experience is their commitment to client support. “Amazing service, responding always to my many queries immediately,” she emphasised. “Very hands on. Never made me feel stupid for asking!” This responsive approach proved invaluable, especially for a first-time Airbnb host. “Simplicity and always on the ball,” she added when describing what she values most about the partnership.
After a year with Upgradedpm, Kendall’s stress has completely disappeared. “I have absolute faith in them and have not had any stress with the property in the year they have been managing my property,” she stated confidently. The comprehensive service covers everything she needs: “Property maintenance and repairs, guest management, customer support and communication.” This hands-off approach has given Kendall more time for other activities whilst her property generates consistent income.
Kendall’s recommendation couldn’t be clearer. “Yes, for all the reasons above. Stress-free,” she concluded when asked if she would recommend Upgradedpm. She particularly highlights the benefits she’s experienced: “Higher quality guests, fewer maintenance issues, better property reviews and ratings, more time for other activities, and less stress about property management. Everything.”
Upgradedpm empowers remote property owners like Kendall by building trust through transparency, immediate responsiveness and comprehensive hands-on management. Our dedication to making every client feel supported, no matter how many questions they have, sets us apart in the short-term rental market. We enable property owners to achieve superior returns and complete peace of mind, even when living far from their investment properties.
Get the income of a superhost without lifting a finger.
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