From Distance to Confidence: How Kendall Achieved Stress-Free Airbnb Management

During our conversation with Kendall, a property owner managing her first Airbnb from a distance, she shared how Upgradedpm became the trustworthy partner she desperately needed. From overcoming initial hesitations to achieving complete peace of mind, Kendall explained how Upgradedpm transformed her approach to property investment.

On Overcoming Trust Issues

Kendall was refreshingly honest about her initial concerns. “Living away from Bristol made it pretty impossible to manage myself,” she explained. “I found it difficult to trust lettings agents through previous experience, and never having done Airbnb before, it was a minefield.” However, Upgradedpm’s approach immediately put her at ease. “Their very comprehensive approach, both written and in person, stood out. Very professional but friendly and honest,” she shared.

On Exceptional Support and Communication

What truly sets Upgradedpm apart in Kendall’s experience is their commitment to client support. “Amazing service, responding always to my many queries immediately,” she emphasised. “Very hands on. Never made me feel stupid for asking!” This responsive approach proved invaluable, especially for a first-time Airbnb host. “Simplicity and always on the ball,” she added when describing what she values most about the partnership.

On Achieving Complete Peace of Mind

After a year with Upgradedpm, Kendall’s stress has completely disappeared. “I have absolute faith in them and have not had any stress with the property in the year they have been managing my property,” she stated confidently. The comprehensive service covers everything she needs: “Property maintenance and repairs, guest management, customer support and communication.” This hands-off approach has given Kendall more time for other activities whilst her property generates consistent income.

On Her Strong Recommendation

Kendall’s recommendation couldn’t be clearer. “Yes, for all the reasons above. Stress-free,” she concluded when asked if she would recommend Upgradedpm. She particularly highlights the benefits she’s experienced: “Higher quality guests, fewer maintenance issues, better property reviews and ratings, more time for other activities, and less stress about property management. Everything.”