UpgradedPM guides

Practical property guides.

Advice from the day to day work of managing rental homes. Use the real examples and calculators to work through your next decision.

Thinking of starting a management company?

Start a management company

Work out the numbers and prepare for the work behind the business.

How to use a CRM in property management

How to use a CRM in property management

Set up useful records for owners, tenants, guests and contractors. Explore the relationship lifecycles and follow a repair through its actual handovers.

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Prepare the property and listing

Get the home ready and show people what they can expect.

How to spot a fake property listing

How to spot a fake property listing

Check the photographs, the advertiser and the payment route. Understand what AI edits and verification badges can actually tell you.

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Difficult conversations

Handle difficult conversations, set boundaries and deal with bad reviews.

Should you claim for guest damage?

Should you claim for guest damage?

Compare the repair bill, evidence, handling time and review risk before pursuing a guest damage claim. Try the interactive cases and cost calculator.

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Illustrated guest conversation leading to a safety and support route

When a guest gets abusive

Handle direct abuse and threats of bad reviews while fixing genuine problems and protecting your team.

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Income and running costs

Look past headline revenue and see what remains after the bills.

Choose a property manager

Compare the fees, agree the service and plan a smooth handover.