Lorna wanted to convert two apartments into short-term rentals while remaining away from the properties. After speaking to several companies, she chose UpgradedPM because the team answered her questions in detail and could manage both homes locally.
UpgradedPM took responsibility for guest support, cleaning, property checks and routine maintenance. Lorna receives booking and property updates without having to coordinate each task herself.
Guest feedback and repeat bookings improved after the properties moved into management. Lorna can follow the results while the local team handles the day-to-day operation.
Higher guest satisfaction and repeat bookings have significantly boosted Lorna’s rental income.
Lorna’s properties consistently receive top reviews for cleanliness, amenities, and service.
Reliable management has allowed Lorna to relax, knowing her properties and guests are in good hands.
“UpgradedPM has completely taken the ‘headache’ out of managing my properties. This is a superb company, streets ahead of its competitors.”
- Lorna
Lorna said the detailed first call gave her confidence in the team. “They were the only ones who took the time to answer my questions in detail, right from the first call,” she recalled.
She values not having to coordinate the properties from a distance. “UpgradedPM has completely taken the ’headache’ out of managing my properties,” she shared. She also noted the guest touches: “Guests consistently leave wonderful feedback, and UpgradedPM’s hospitality touches—like chocolates and luxury toiletries—make my properties feel unique.”
Booking notifications and property updates let Lorna follow activity without managing each task. “I know exactly what’s happening without having to manage each detail,” she explained.
“I would recommend UpgradedPM to any property owner,” Lorna said. “Their high standards and personal approach make them stand out in a competitive market.”
UpgradedPM combines local property work with booking and monitoring tools for Lorna’s two apartments. The service gives her regular information about guests, property activity and performance while the team remains responsible for the agreed work.
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