Airbnb and Holiday Let Welcome Book Template
A useful Airbnb welcome book answers the questions a tired guest will ask first. This editable guide keeps access, Wi Fi, heating, parking, safety and checkout easy to find, while leaving room for the local recommendations that make the stay feel personal.
Free to download. Add your own details and branding, then check it against the way your property or business actually works.
Who it is for
Short let hosts and managers who want fewer avoidable guest questions and a more consistent arrival.
What is inside
- Cover details and an emergency address
- Check in, checkout, Wi Fi, parking and key information
- Arrival, heating, hot water, television, kitchen and laundry instructions
- House rules, safety information and emergency contacts
- Waste, recycling and personal local favourites
- Checkout steps, support contacts and an update record
When to use it
- You are preparing a new property for its first guest
- Guests regularly ask questions that should be answered once
- Your printed guide and digital guide have drifted out of date
Frequently asked questions
What should an Airbnb welcome book include?
Start with access, Wi Fi, heating, parking, the host contact and checkout. Add safety details, appliance instructions, house rules, waste information and a small number of genuinely useful local recommendations.
Should the welcome book be printed or digital?
Both can work. Keep a simple copy in the property and send a mobile friendly version before arrival. Test every link and access instruction whenever the guide changes.
Is a welcome book the same as house rules?
No. The welcome book explains how the property works and helps the guest enjoy the stay. House rules set the boundaries of the booking. The guide can summarise the rules and point to the full version.
Download the Airbnb and Holiday Let Welcome Book Template
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