Illustrated guest conversation leading to a safety and support route

Better Hosting

When a guest gets abusive

How to handle direct guest abuse and one-star threats while fixing genuine problems and protecting your team.

A bad review and the next move: challenge it or respond

Better Hosting

Bad guest review? Here’s your next move.

When a review can be removed, how to make your case and what to say when it stays. A practical guide with copyable templates.

Better Hosting

Does Your Property Description Sound Like AI? Here’s How to Fix It

Does your listing read like every other stunning retreat? Use this seven-step edit to strip out AI clichés and replace them with details guests trust.

Property Management

The Upgrade Authority Announces Partnership with Pikl Insurance Services

At The Upgrade Authority, we are committed to providing our property owners and guests with the best possible experiences. To further...

Short-Term Letting

Essential Upgrades: The Amenities Today’s Guests Expect in Your Airbnb

The short-term rental market in the UK is evolving rapidly to meet rising guest expectations. As competition increases between property...

Tenants & Renters

Beyond Beds and Wifi: The Rise of Tech-Enhanced Accommodations in Bristol

How smart locks, heating controls and connected devices are changing serviced stays and rental management in Bristol...

Better Hosting

Airbnb vs Long Term Let in Bristol: Which Earns More in 2026?

Airbnb or a long term tenancy in Bristol, which earns more in 2026? Gross and take home income, costs, effort and risk, compared honestly.

Better Hosting

How to Take Better Photos of Your Holiday Let: A Comprehensive Guide for Beginners

Looking to take better photos of your holiday let? Dive into our comprehensive guide to learn all that you need to know.

Better Hosting

Top 6 tips to improve your Airbnb Listing

If you're looking to improve your Airbnb listing and attract more guests, there are a number of things you can do to make your property st...